When will my order ship?

Please allow 1 - 3 business days from the time your order is placed for processing and verification before item(s) are shipped.

You will receive a tracking number once your item(s) are packaged and a shipping label is created. 

 

Can I return my item for a refund?

**Royalty Hood Return Policy:**

At Royalty Hood, we value your satisfaction with every purchase. Our return policy is designed to be clear, fair, and customer-friendly. Please take a moment to familiarize yourself with the terms and conditions outlined below:

**1. Returns Eligibility:**
- Items must be returned within 3 days of the date you received the item.
- The product must be in its original condition, unworn, and in its original packaging.
- Clearance or sale items are not eligible for return.

**2. How to Initiate a Return:**
- To initiate a return, please contact our customer service team at help@royaltyhoodbrand.com to obtain a return authorization.
- Clearly state the reason for the return and provide your order number.

**3. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.

**4. Refund Process:**
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- Refunds will be processed within 10 business days of receiving the returned item.
- The refund will be issued to the original payment method.

**5. Exchanges:**
- If you received a defective or damaged item, please contact us immediately to arrange for an exchange.

**6. Exceptions:**
- Personalized or custom-made items are not eligible for return unless they are defective or damaged.

**7. Cancellations:**
- Orders can be canceled within 24 hours of purchase. Once an order has been processed, it cannot be canceled.

**8. Customer Satisfaction:**
- If you are not completely satisfied with your purchase, please contact our customer service team at help@royaltyhoodbrand.com or call 407-476-5397. We are committed to finding a solution that meets your needs.

**9. Contact Information:**
- Customer Service Email: help@royaltyhoodbrand.com
- Customer Service Phone: 407-476-5397

We appreciate your business and strive to make your shopping experience with Royalty Hood enjoyable and worry-free. Thank you for choosing us!

Royalty Hood
[Website URL: royaltyhoodbrand.com]